USB 2.0 supports interface transfer rates up to 480 Mb/s. USB 3.0 is backward compatible with USB 2.0. As shown in figure 2, the My Passport for Mac drive has: A USB 3.0 interface port A power/activity LED indicator USB 3.0 Interface USB 3.0 supports interface transfer rates up to 5 Gb/s.My Passport for Mac will not work properly with Yosemite. Mousetarget October 15, 2015, 1:30am 1. Maybe someone else has seen this issue and might be able to help! I’m pasting below all of the troubleshooting steps I performed based on my interactions with WD Customer Support.WD External Drives External Drives for Mac. Since my device reached End of Support in 2013, there really isn’t anything more they can do. When I connect it to my 2015 Macbook Pro via USB with the supplied cable and.I have reached out to WD Customer Support and exhausted all troubleshooting suggestions with them.Change your display’s refresh rate. Find out about Mac service. And the issue remains the same.Back up your Mac. Since I submitted my Incident, I have upgraded my iMac to macOS Big Sur version 11.3. If I run Disk Utility on it I get the message that the Disk.Please note that I have connected the 3TB device into the same USB port on this iMac as the one I have currently plugged the My Passport into, and the USB port functions correctly with the 3TB device.The My Passport drive was accessible and functioning properly approximately 2 months ago on my old 2009 iMac running OS X El Capitan. You can that a different Western Digital device is connected correctly, it is a 3TB device that is formatted as 2 volumes, one for regular use, and one used specifically for Time Machine Backups. When connecting it to the iMac, it spins on, like it should, and the tiny light comes on, but nothing happens on the iMac to actually recognize the device.I am including a screenshot of Disk Utility, where you can see that nothing appears for the device. There is no error to capture in a screen shot, because the device is not recognized at all. With Touch ID on your MacBook Pro, you can quickly unlock your Mac and make purchases using your Apple ID and Apple Pay all with your fingerprint.
1) There is no power adapter, it gets its power from the USB cable connected to the iMac. I will provide a response for each step listed in the article. I have not tried another USB cable, because 1) it is a special cable that is needed to connect this My Passport device, and 2) it worked just fine with my old iMac.I went through all of the steps that were possible in the article/link you provided. And as stated above, it connected properly to my old iMac. ![]() At first the emptied drive was still visible to Disk Utility, just missing the containers as if the disk had never been erased, formatted, and used without apparent trouble.I have used 3 different cables. Shortly thereafter first one, then all three of the backup APFS containers have disappeared without being deleted. Disk Utility previously successfully created three APFS containers that were used to create backup images on this drive. MacOS is Big Sur all current (11.3). My WDeasystore 4TB was recognized on my 2019 MacBook Pro 16-inch using a USB-C to USB 3 adapter. ![]() The formerly used APFS containers were previously functional on the 2011 computer. Essentially the same results on my vintage 2011 MacBook Pro 17-inch with High Sierra installed. The pattern of vibration varies as if the firmware is trying to do something. It can be felts spinning and vibrating, LED flashing. The drive powers up every time. Under no condition is the presence of the WDeasystore drive seen by Disk Utility. It is impossible to correctly eject the drive for two reasons: it is not seen, and the computer is unresponsive. Nor does the keyboard work. They have no explanation to offer for the disappearing containers, stating that APFS is supposed to be more robust that the older Mac OS (Extended) file system.Whenever the new drive is connected to the computer the cursor turns into the spinning beachball and nothing works when clicked. My Passport Not Showing Up On 2015 Book Pro Update Tool OnMy Passport 4 TB drives (a few years old now)I’ve used the firmware update tool on the My Passports, and was sure to have the latest firmware at the time. Just specify your drive model and follow the upgrade instructions. You can find the firmware update tool under WD support. I wanted to ask a question of the people here since no one has mentioned it yet.Q: Those of you having problems, have you checked to see if there is a firmware update for your drive? WD will periodically send out firmware updates. As soon as the drive is unplugged, the spinning beachball ceases and all other applications, clicks, and keystrokes start working again.I’m writing in response to this posting rather than others reporting invisible drives with versions of OS X or macOS because of the similarity to description including the spinning beachball cursor.Just jointed the community today. Email alternastive for outlook on macI also have a late 2013, 13: MacBook Pro with Big Sur, and the Passport Drives have worked on that as well when I’ve needed to use it. I didn’t own the 12 TB My Book before last Friday, so can’t speak about it prior to my current setup, but the Passports have worked fine since Big Sur 11.0.1, and even Catalina and Mojave, etc. I have a late 2015 27" iMac, and running Big Sur 11.4, and all drives function fine. The other option is to install windows 10 in a VM, or use a physical windows computer, if you have one. You can legally virtualize macOS from version Lion to Big Sur without needing the Server version. There are a couple suggestions I can give you:If you know how to work with Virtual Machines, you can use VMware Fusion 12 for free (for personal use.). From what I’ve read, your drive works, but NOT on Big Sur. For droves that don’t show up at ALL, I would usually question if the drive controller was bad, or not, or even if there was platter damage. So hopefully I can give feedback that applies to both sides.Well, based on the problem I’ve read about on this thread, the Hardware should at least show up in Disk Utility, even if the volume doesn’t mount on the desktop. Are you on the Apple Communities at all? I’ve been working on there to get some help, and so far, I’m still stuck…trying to reinstall El Capitan on that machine. It was that old, and my Time Capsule would no longer power up, which is why I removed the hard drive, and I just figured it wasn’t worth it to me, with newer technology and faster connections available, etc.But, you sound like an awesome resource for another issue I am having with my old iMac (27" Late 2009 model). But my old version is no longer supported on Big Sur, so I never even thought about that.But, I like the idea of looking into VMware!I recently (in fact, just this past week) disassembled my old Time Capsule (from 2009) and took out the 1TB WD drive! I was going to put it an enclosure, but then just decided not to. So I’ll leave it at this for now until I get further feedback as to what you’re comfortable with doing, and go from there.Unfortunately, at least for me, My Passport doesn’t show up under Disk Utility at all.In the past, I used Parallels and had Windows 7 installed. Just reading this thread suggests people here may not have a lot of technical experience with dealing with drives, so I don’t want to go overboard here with suggesting things that could make things worse, if you don’t know what you’re doing. For a VM you can connect the drive directly to the VM via the USB and bluetooth settings so it will function natively in that guest OS.You could also try safe mode on the Mac, boot while holding shift.If this was a desktop drive (not the passport drive) I would suggest taking the drive out of the enclosure from WD, and either put it in a drive dock, or buy another enclosure from some place like amazon, Newegg, etc.
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